Refunds and Return Policy

At HSN (“us”, “we”, or “our”), we strive to ensure that our customers are satisfied with their purchases. This Refunds and Return Policy outlines our procedures for returns and refunds.

1. Return Eligibility

You may return items purchased from our Site within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is in its original packaging with all tags and labels attached.
  • You have the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Opened or used personal care items
  • Items marked as final sale

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Once authorized, you will receive instructions on how to return the item.

4. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., wrong item sent, defective product).

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

8. Changes to This Policy

We may update this Refunds and Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Returning Address

VIV Global Trading Company Limited

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central Hong Kong

Contact Us

If you have any questions about our Refunds and Return Policy, please contact us at:

VIV Global Trading Company Limited

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central Hong Kong
Email: [email protected]

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.